What is the minimum order quantity for your products?
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We offer flexible ordering options with no strict minimum order quantity. However, for bulk orders (typically over 1000 units), we provide special pricing discounts. Contact our sales team for specific requirements.
Do you offer international shipping?
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Yes, we ship worldwide. We have extensive experience in international logistics and can arrange shipping to virtually any location. Shipping costs and delivery times vary based on destination and order volume.
What payment methods do you accept?
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We accept various payment methods including bank transfers, credit cards (Visa, MasterCard), and for established business customers, we offer credit terms subject to approval.
How can I get a quote for a large construction project?
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For large projects, we recommend contacting our dedicated project team who can provide comprehensive quotes, technical specifications, and customized solutions. You can reach them at projects@sa-builders.co.za or call +27 11 123 4567.
What is your product guarantee policy?
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All our products come with a comprehensive guarantee against manufacturing defects. The specific terms vary by product category but typically range from 10 to 50 years. Visit our Product Guarantee page for detailed information.
Do you provide technical support for product installation?
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Yes, we offer technical support for all our products. Our team of experts can provide installation guidance, technical specifications, and on-site assistance for complex projects (additional charges may apply for on-site services).
Can I visit your facility to see the products?
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Absolutely! We welcome visits to our facilities by appointment. Our showroom displays our full product range, and we can arrange factory tours for business customers. Contact us to schedule a visit.
How do you ensure consistent product quality?
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We implement rigorous quality control processes at every stage of production. Our facilities are ISO 9001 certified, and we conduct regular testing in our on-site laboratory to ensure all products meet or exceed South African National Standards (SANS).
What is the lead time for custom orders?
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Lead times for custom orders vary based on the product and quantity. Standard custom orders typically take 2-4 weeks, while complex customizations may require 6-8 weeks. We provide precise timelines during the quotation process.
Do you offer volume discounts?
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Yes, we offer tiered pricing for volume orders. The discount percentage increases with order quantity. Contact our sales team with your specific requirements for a customized quote with volume pricing.
Are your products environmentally friendly?
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We are committed to sustainable manufacturing practices. Many of our products contain recycled materials, and our manufacturing processes are designed to minimize environmental impact. We also offer specific eco-friendly product lines.
Can you match specific color requirements?
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We have extensive experience in color matching for bricks and tiles. While natural variations occur in clay products, we can produce custom batches to match specific color requirements with a minimum order quantity.
What certifications do your products have?
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Our products carry various certifications including SABS marks, Agrément certificates, and international standards where applicable. Specific certifications vary by product category – contact us for certification details relevant to your project.
Do you provide samples?
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Yes, we provide product samples to qualified business customers. Sample requests can be made through our website or by contacting our sales team. There may be a nominal charge for samples which is typically credited against future orders.
How do you handle product returns?
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We accept returns of undamaged products in original packaging within 30 days of purchase, subject to a restocking fee. Products with manufacturing defects are replaced at no cost in accordance with our guarantee policy.
Can you assist with product selection for specific applications?
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Absolutely! Our technical consultants can help you select the right products for your specific application, considering factors like climate, structural requirements, aesthetic preferences, and budget constraints.
What is the lifespan of your roofing products?
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Our concrete roof tiles typically last 50+ years, while our galvanized steel sheets have a lifespan of 25-40 years depending on environmental conditions and maintenance. All come with substantial product guarantees.
Do you offer installation services?
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While we primarily supply materials, we work with a network of certified installers across South Africa and can recommend qualified professionals for your project. In some cases, we can provide supervised installation for large projects.
How do I calculate the quantity of materials needed?
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We provide detailed calculation guides on our website for each product category. Alternatively, our technical team can help you calculate material requirements based on your project specifications.
What makes your bricks different from competitors?
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Our bricks are manufactured using premium raw materials and advanced production techniques that ensure consistent quality, superior strength, and minimal water absorption. Our 50+ years of experience allows us to produce bricks with exceptional durability and aesthetic appeal.